Before your first patient walks in, your front desk is already behind.
I set up small automations that take the call-backs, missing forms, records chasing and payment reminders off your team's plate. They run inside the tools you already use, for small practices in the US: doctors, therapists and vets.
Ayush Gondley, founder
Formerly a marine engineer at Maersk
Your front desk, Tuesday 8:02 am
Waiting for someone to get to it
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4 voicemails from new patients since 6 pm. Nobody has called back.All 4 got a text within minutes with a link to book and fill in their intake form.
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Records request to a referring office, faxed twice. Still no reply.Followed up automatically every two days. You only hear about it if it's still missing.
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Intake form came in without the insurance card photo.The form asks for the card before it can be sent, so it arrives complete.
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2 no-shows yesterday. Nobody has reached out to rebook them.Both were sent a rebooking link the same afternoon.
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An open balance from last month that nobody has chased.A reminder with a payment link went out on schedule.
An example morning at a small practice, to show the kind of work involved.
What I set up for practices
Each one is small on its own. Together they can give your front desk hours back every week, without asking anyone to learn a new system.
New-patient intake that arrives complete
Forms that can't be sent half-filled, and answers that go where they belong instead of being typed in again.
Booking, reminders and rebooking
Fewer no-shows, and no phone tag when someone needs to move their appointment.
Records and referral paperwork
Requests chased on a schedule until they come back, so nothing sits forgotten in a fax tray.
Payments and follow-ups
Balances, payment reminders and post-visit follow-ups that go out on time without anyone remembering to send them.
How we'd work together
- 1
A short look at how your day really runs
We walk through how a patient gets from first call to paid visit, and where your team loses time. Nothing gets built until we agree on what's worth fixing.
- 2
I build the automations
Around the systems you already have. I also write down how each one works, so it never depends on one person remembering.
- 3
I keep them running
I watch them, fix anything that drifts, and adjust as your practice changes, so the time you saved stays saved.
From a ship's engine room to your front desk
I'm Ayush Gondley. Before this I was a marine engineer at Maersk, keeping complex systems running in the engine rooms of their ships. At sea, a small problem nobody watches doesn't stay small, because there's nowhere to pull over.
I bring the same habit to practices: find the real cause, fix it properly, and build things your team can rely on without thinking about them. I work with US practices remotely, from Indore, India.
"In an engine room you can't ignore a 1% variance. In a practice, that 1% is your margin."
What takes your front desk the most time?
Tell me in a short email. If there's something worth automating, I'll show you how it would work. If there isn't, I'll tell you that too.